Returns & Refunds

We want customers to be confident in what they purchase from Red 5 Garage. Because many of the performance parts we sell are vehicle-specific, special-order, manufacturer-direct, or sourced through third-party distributors, all returns are subject to the terms below.

Return Eligibility

Return requests must be submitted within 30 days of delivery.

To be considered for a return, an item must generally be:

• new, unused, uninstalled, and not test-fit
• free from scratches, marks, fluids, odors, wear, or signs of installation
• in the same condition in which it was received
• in the original, undamaged manufacturer packaging
• complete with all hardware, accessories, instructions, manuals, tags, protective materials, and other included components
• accompanied by proof of purchase from Red 5 Garage

All returns require prior authorization from Red 5 Garage.

To request a return, contact returns@red5garage.com with your order number, the item you would like to return, and the reason for the return.

Do not ship a product back without return authorization. Unauthorized returns may be refused and returned to the customer at the customer's expense.

Issuance of a return authorization does not guarantee that a refund will be approved. All returned merchandise is subject to inspection after receipt.

Right to Refuse Returns

Red 5 Garage reserves the right, to the fullest extent permitted by applicable law, to refuse any return that does not comply with this policy.

We may also refuse a return based on the condition of the product or packaging, manufacturer or distributor restrictions, the nature of the product, the circumstances of the order, or other reasonable considerations related to our ability to return or resell the product.

Products that have been installed, test-fit, modified, used, damaged, improperly packaged, or returned incomplete may be refused.

Approval of a return request or issuance of a return authorization does not waive Red 5 Garage's right to reject the return following inspection.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 25% of the purchase price.

The applicable restocking fee may depend on the product, manufacturer, distributor, condition of the returned merchandise, condition of the packaging, and costs associated with processing the return.

For products supplied through a third-party distributor, manufacturer, vendor-direct program, special-order program, or drop-shipment arrangement, any restocking, cancellation, processing, return, or similar fee charged to Red 5 Garage by the supplier may be deducted from the customer's refund.

These supplier-imposed fees may differ from Red 5 Garage's standard restocking fee.

Red 5 Garage may refuse a return entirely when a manufacturer or supplier does not permit the product to be returned.

Restocking fees will generally not apply when the return results solely from an error by Red 5 Garage or a verified product defect for which a refund is determined to be the appropriate remedy.

Manufacturer-Direct, Drop-Shipped & Special-Order Products

Many products sold by Red 5 Garage are not physically stocked by us and are instead ordered from or shipped directly by a manufacturer, distributor, or supplier specifically for the customer's order.

• These products may include:
• manufacturer-direct products
• vendor-direct products
• drop-shipped products
• special-order products
• build-to-order products
• custom configurations
• products ordered specifically for a particular vehicle or customer

These products are not automatically eligible for return.

Return eligibility is subject to the applicable manufacturer's or supplier's return policy and must be approved by Red 5 Garage.

If we approve a return as an exception, the customer is responsible for any applicable supplier restocking or processing fees, return shipping charges, and other non-recoverable costs associated with the return.

Customers are responsible for confirming that special-order and manufacturer-direct products are appropriate for their intended application before placing the order.

Order Cancellations

Orders begin processing shortly after they are placed, and an order is not considered canceled until Red 5 Garage confirms the cancellation.

Orders that have already been submitted to a manufacturer, distributor, or supplier may not be cancelable.

If a supplier permits cancellation but charges Red 5 Garage a cancellation, processing, or restocking fee, that fee may be deducted from any refund issued to the customer.

Special-order, custom, build-to-order, and manufacturer-direct orders may become non-cancelable once processing has begun.

Installed, Used & Test-Fit Products

Due to the safety-critical and application-specific nature of automotive performance components, products that have been installed, test-fit, operated, modified, wired, programmed, filled with fluid, or otherwise used are not eligible for return unless expressly authorized by Red 5 Garage.

Test-fitting a product is considered installation for purposes of this policy.

Customers should verify fitment and inspect all products before beginning installation.

Electronics, Sensors & Tuning Products

Opened, connected, powered, programmed, flashed, licensed, or installed electronic products are generally not eligible for return.

This may include, but is not limited to:

• ECU and tuning devices
• Accessports and programmers
• gauges and controllers
• sensors
• wideband systems
• boost controllers
• data acquisition equipment
• electronic modules
• wiring products
• software
• licenses
• digital products and downloadable files

Unopened electronics may be considered for return at Red 5 Garage's discretion and remain subject to manufacturer or distributor return restrictions.

Digital products, tunes, software licenses, downloads, and other non-tangible goods are final sale once delivered, activated, accessed, or provided unless otherwise required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us within 5 days of delivery at returns@red5garage.com.

Do not install or use a product that appears damaged or incorrect.

We may require:

• photographs of the product
• photographs of the shipping carton and packaging
• serial numbers
• vehicle information
• diagnostic or troubleshooting information
• manufacturer inspection or technical review
• retention of the original packaging

Depending on the circumstances, the appropriate resolution may be replacement, repair, warranty processing, store credit, refund, or another remedy.

A product believed to be defective does not automatically qualify for a refund. Certain products must be handled through the manufacturer's warranty process.

Non-Returnable & Final-Sale Items

Unless otherwise approved by Red 5 Garage or required by applicable law, the following are not eligible for return:

• installed, used, or test-fit products
• custom or personalized products
• made-to-order and build-to-order products
• products modified at the customer's request
• digital products, tunes, software, downloads, or licenses
• opened or activated electronic products
• hazardous materials, chemicals, flammable liquids, gases, oils, or similar products
• gift cards
• clearance products
• blemished products
• open-box products identified as such at the time of sale
• products marked "Final Sale"
• products damaged after delivery
• incomplete products or kits
• products missing original packaging, hardware, accessories, documentation, or components
• products that a manufacturer or distributor does not permit Red 5 Garage to return

Fitment & Vehicle Application

Customers are responsible for confirming product compatibility and fitment before purchase.

Vehicle modifications can substantially affect product compatibility. Unless Red 5 Garage has expressly confirmed fitment in writing for the customer's specific vehicle and configuration, we cannot guarantee compatibility with modified vehicles, engine swaps, drivetrain swaps, mixed-component combinations, custom fabrication, aftermarket modifications, or other non-standard applications.

A product that does not work with a customer's particular combination of aftermarket components is not necessarily considered defective or incorrectly supplied.

Please contact us before ordering if you are uncertain about fitment.

Return Shipping

Unless the return results from an error by Red 5 Garage or we specifically agree otherwise, the customer is responsible for all return shipping costs.

Returns should be shipped using a trackable and appropriately insured shipping method.

Red 5 Garage is not responsible for return shipments that are lost, stolen, misdelivered, or damaged while in transit to us or to one of our suppliers.

If the return must be shipped directly to a manufacturer, distributor, or other return facility, the product must be shipped to the address provided in the return authorization.

Returns sent to the wrong location may be refused or subject to additional shipping and handling charges.

Original & Free Shipping Costs

Original shipping, expedited shipping, handling charges, duties, brokerage fees, and other delivery-related charges are non-refundable unless the return results from an error by Red 5 Garage or otherwise required by law.

If an order received free or subsidized shipping, the actual outbound shipping expense incurred to deliver the returned product may be deducted from the refund.

This deduction may apply in addition to any applicable restocking or supplier fees.

Exchanges

We do not process direct exchanges.

If you need a different product, size, configuration, or application, request an authorized return for the original item and place a separate order for the replacement product.

Refunds

After an authorized return is received and inspected, Red 5 Garage will determine whether the return qualifies for a refund.

Approved refunds will be calculated based on the eligible purchase price less any applicable:

• restocking fees
• manufacturer or distributor fees
• cancellation or processing fees
• outbound shipping costs
• return shipping costs paid on the customer's behalf
• costs associated with missing, damaged, or incomplete merchandise or packaging

If approved, the remaining refund will generally be issued to the original payment method within 10 business days.

Banks and card issuers may require additional time to post the refund to the customer's account.

If more than 15 business days have passed after Red 5 Garage confirms that a refund has been issued, contact us at returns@red5garage.com.

European Union 14-Day Withdrawal Right

If an order is shipped to a country where a statutory withdrawal or cancellation right applies, those rights will be honored as required by applicable law.

Customers located in the European Union may have a right to withdraw from certain eligible distance purchases within 14 days of delivery, subject to applicable exceptions and requirements.

Statutory withdrawal rights may not apply to certain categories of goods, including custom or personalized products and certain digital products.

Nothing in this policy is intended to limit consumer rights that cannot legally be waived or restricted under applicable law.