Privacy policy
Last updated: March 18, 2026
Red 5 Garage (“Red 5 Garage,” “we,” “us,” or “our”) operates this website and store, including all related content, features, products, and services made available through it (collectively, the “Services”).
This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.
Our store is hosted by Shopify, which helps us operate our website, process orders, and provide related ecommerce services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
Information you provide directly
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Account login information, if you create an account
- Order details
- Messages you send to us, including customer service inquiries, return requests, or other communications
Payment and transaction information
When you make a purchase, payment information is processed through our payment processors and ecommerce service providers. We may receive limited transaction-related details such as:
- billing information
- payment confirmation
- order total
- transaction status
- items purchased, returned, exchanged, or canceled
We do not store full payment card numbers unless expressly stated at checkout through a secure payment provider workflow.
Automatically collected information
When you visit or use our Services, we and our service providers may automatically collect certain information, including:
- IP address
- browser type
- device type
- operating system
- referring website
- pages viewed
- time spent on pages
- site interactions
- approximate location based on IP
- information collected through cookies, pixels, tags, and similar technologies
How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, create an account, sign up for emails, submit a form, or contact us
- automatically through cookies and similar technologies when you browse or interact with our Services
- from Shopify and other service providers that help us operate our store
- from payment processors, shipping providers, analytics providers, advertising partners, or other third parties involved in operating our business
How We Use Personal Information
We may use personal information for the following purposes:
To provide our Services
Including to:
- process and fulfill orders
- collect payment
- arrange shipping
- manage returns or refunds
- communicate with you about your order
- maintain customer accounts
- provide customer support
To operate and improve our business
Including to:
- maintain and improve our website and store functionality
- understand how customers use our Services
- troubleshoot issues
- analyze performance and customer experience
- develop products, content, and services
For marketing and advertising
Including to:
- send promotional emails or marketing communications, where permitted by law
- show advertisements on our website or on third-party platforms
- measure the effectiveness of our advertising and promotions
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email.
For security and fraud prevention
Including to:
- protect our website, customers, and business
- detect and prevent fraud, abuse, unauthorized access, or other harmful activity
- verify transactions and customer requests
For legal and business compliance
Including to:
- comply with applicable laws, regulations, legal process, and tax or accounting requirements
- enforce our Terms of Service and other policies
- protect our rights, property, and safety, and the rights, property, and safety of others
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate and improve the Services.
These technologies may help us:
- keep the website functioning properly
- remember your preferences and cart contents
- understand how users interact with the Services
- measure traffic and performance
- support marketing, retargeting, and advertising efforts, where used
You may be able to control certain cookies through your browser settings or through any consent tools made available on our website. Disabling certain cookies may affect website functionality.
How We Share Personal Information
We may share personal information with third parties in the following circumstances:
Service providers
We may share personal information with vendors and service providers that perform services for us, such as:
- Shopify
- payment processors
- shipping and fulfillment providers
- email and customer support platforms
- website hosting and technology providers
- analytics providers
- fraud prevention and security providers
These parties may process personal information on our behalf to help us operate the business.
Marketing and advertising partners
We may share limited information with marketing, advertising, and analytics partners to help us promote our business, understand campaign performance, and deliver relevant advertising, where applicable.
Legal or business transfers
We may disclose personal information:
- to comply with law, regulation, subpoena, court order, or other legal process
- to protect the security or integrity of our Services
- to enforce our policies or agreements
- in connection with a business transaction such as a sale of assets, financing, merger, or reorganization
At your direction
We may share information when you ask us to do so or otherwise consent, such as when you use third-party integrations, social features, or external payment options.
Shopify
Our store is hosted by Shopify. Shopify may collect and process personal information when you visit or use our store in order to provide hosting, checkout, payment, analytics, fraud prevention, and other ecommerce-related services.
Information you provide through our store may be shared with Shopify and its service providers in accordance with Shopify’s own privacy practices.
To learn more about how Shopify handles personal information, please review Shopify’s privacy policy here: https://www.shopify.com/legal/privacy
Third-Party Links and Services
Our Services may contain links to third-party websites, platforms, or services that we do not own or control. We are not responsible for the privacy, security, content, or practices of those third parties. We encourage you to review their privacy policies before providing information to them.
Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided us with personal information, please contact us and we will take reasonable steps to delete it.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
You should avoid sending sensitive information through unsecured communications.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide our Services
- complete transactions
- maintain business and financial records
- comply with legal, tax, accounting, and reporting obligations
- resolve disputes
- enforce our agreements and policies
Retention periods may vary depending on the type of information and the reason we collected it.
Your Rights and Choices
Depending on where you live, you may have certain privacy rights under applicable law. These may include the right to:
- request access to personal information we hold about you
- request correction of inaccurate personal information
- request deletion of personal information
- request a copy of certain personal information
- opt out of certain marketing communications
- opt out of certain targeted advertising or data sharing, where applicable
These rights are not absolute and may be limited by law.
To submit a privacy-related request, contact us at: support@red5garage.com
We may need to verify your identity before processing your request. We may also deny or limit requests where permitted by law.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
Marketing Communications
If you sign up for promotional emails, you may opt out at any time by clicking the unsubscribe link in those emails or by contacting us directly.
Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders, account, returns, support requests, or other service-related communications.
International Users
Your personal information may be processed in countries other than the one in which you live, including the United States. These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we will use appropriate measures for cross-border data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal obligations. When we do, we will post the updated version on this page and revise the “Last updated” date above.
Your continued use of the Services after any changes are posted means you accept the updated Privacy Policy, to the extent permitted by law.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, you may contact us at:
Email: support@red5garage.com